When the pandemic struck, everyone had to adjust their regular sessions. This included both the therapists as well as their clients. Many therapy providers now offer telehealth services, about 50% more than they did before. Even though pandemic restrictions have eased, many people still prefer to use telehealth platforms over in-person appointments. It is not only more convenient for existing clients, but also allows you to reach potential clients in other regions.
There are many options when it comes to teletherapy platforms. Which teletherapy platforms are best for therapists as well as clients? Consider not only the quality, but also other features such as HIPAA compliant video calls and file sharing capabilities. You’ll also find a list of the top five telehealth platforms, as well as a description of their key features.
1. TheraPlatform
TheraPlatform prioritizes a seamless user experience, regardless of whether you are providing or receiving therapy. Each plan comes with unlimited online bookings for clients and waiting rooms. There’s also an interactive client portal that includes interactive apps, interactive reports, e-claim forms, etc. Therapists can use an interactive whiteboard and record sessions during video calls. Clients can access a resource library. The platform is HIPAA compliant, with secure website connections, 24/7 server monitoring and encrypted video calls.
2. VSee
The VSee feature that is most unique allows healthcare providers to monitor client progress using wireless scales or Fitbits. This feature, along with others, makes it simple for clients and therapists to stay in contact between sessions. Clients can keep their therapists updated with mood charts and food diaries. Payments and intake forms for clients can be collected via the platform. HIPAA compliant video calls will also be optimized for clients without high-quality internet.
3. Zoom for Healthcare
Zoom for Healthcare is a newer concept that has been gaining popularity. Over the last couple of years this platform has been one of the most popular telehealth providers. This is because they offer a variety of features to help doctors and therapists communicate with their patients. Video calls that are HIPAA compliant, as well as integration of medical devices and electronic records, are the main focus. They don’t have features like billing, appointment scheduling or documentation.
4. Nuna
This teletherapy solution is designed to provide a one-stop-shop for therapists as well as clients. Nuna’s intuitive interface and numerous features, including HIPAA-compliant videos calls and workflow enhancements, make it convenient. During online sessions, users can exchange files and screen-share. Therapists can also take notes. Clients get automated reminders about their appointments. Therapists can also handle billing and invoicing on the platform. Everything from video calls and billing information are encrypted.
5. Doxy.me
Doxy.me is a HIPAA compliant video conferencing platform that has many features. The platform offers a store where healthcare professionals can purchase items such as microphones, laptops and blood pressure monitors. It is possible to customize the interface with the logo or brand of the provider, whether it’s for the patient waiting room or appointment management page. It is mobile-friendly which makes it accessible for both therapists as well as clients.
Telehealth platforms must have these essential features
No matter which teletherapy software you choose, it must have these features. These features will ensure that you and your clients can connect seamlessly, share information online, and remain secure.
- A high-quality experience for users – Not only should it be easy to use, but the platform should offer a consistently good standard of quality. It is particularly important when it comes to video calls. If the calls are constantly dropped, grainy or have poor sound quality, you will find it difficult to provide a standard of care that your clients can accept. If you use a teletherapy system, this will be the main way in which you interact with your clients. The usability of the platform can reflect the quality of therapy.
- Features that enhance workflow – The therapist has a lot to do other than holding sessions with clients. Their teletherapy platform should assist them in every aspect of their work. It’s important to weigh all of the features before choosing a platform. You may want to choose a platform which can manage your appointments and send you automated reminders, but you might also want one that allows you to share files during and between sessions. You can manage your invoicing, payments and client history on the platform. You and your clients’ needs will determine the best teletherapy platform.
- Pricing options that are accessible –Some platforms offer both a free and a paid version, but you will likely end up with a paid platform if an important part of your practice uses online sessions. You should also consider the impact of the cost on your bottom line. You may have to increase your prices if you decide to go with an option. This will not only affect your current clients, but also future customers who might choose to use your competitors.
- Secure Client Data – HIPAA Compliance is required just as it is for physical therapy sessions. This is why this feature is essential for any platform that you use to conduct teletherapy. This usually includes end-to-end encrypted video calls as well as digital safety protocols for client files stored on the platform.
Takeaway
The best teletherapy platform for your practice will depend on its needs. There’s no doubt that telehealth options have grown in leaps and bounds since the past few years. They will only continue to improve.
